STRATEGY
Strategies are practical methodologies that bridge the gap between where the company is today and where you want it to be in 2 – 5 years’ time defined by your business goals. Our current strategy map is as follows:
• Support services strategy (ICT, Dogs, Logistics etc.) – early supplier involvement/process integration with key suppliers/strategic alliances with key suppliers.
• Products/ services deliverables strategy – optimum reliability and dependability. Superior delivery/ service responsiveness and flexibility.
• Marketing strategy.
• People and organization strategy – welfare etc.
• Information technology strategy
• Customer service strategy – listening to customers / managing customers expectations/ measuring customer satisfaction proactively/ optimizing customer interfaces/ providing memorable customer service/ creative handling of customer complaints – treating them as opportunities for improvement.